Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups one which is connected to company, business and HR team objectives Operate in a key role on the leadership teams of client organizations, worki

Evaluate operational efficiency and effectiveness Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain quantitative and qualitative data of business processes to analyze,

Coordinate dependencies with other POs and work across teams to define and implement improvement stories that will increase the velocity and quality Work with other POs and leadership to help shape the product vision and enumerate high level priorities Act as liaison between stakeholders and the team Drive product delivery through keen understanding of the customer, missi

Lead multiple aspects of the Internal Controls over Financial Reporting (ICFR) governance program Lead multi disciplinary control initiatives to evaluate controls and ultimately transform any control gaps into mature control environments Lead the evaluationof the operational performance of existing controls and devise remediation strategies that align control performance

Hands on automation skills designing, building, and troubleshooting CI/CD pipelines and Infrastructure as Code of enterprise applications Build and support highly available CICD tools for pipelines and related integrations Design, build, and implement reusable YAML pipelines in Azure DevOps while adhering to best practices Perform analysis of DevOps practices, identify ga

Provide day to day execution of Marketing print production duties, direct mail, projects, and initiatives Lead the print production workflow for projects and tasks, such as multi effort direct mail campaigns, branch openings, direct reprints, branch campaign materials, tax related mailings, event collateral, and monthly matrix mailings Establish and manage aggressive time

Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain custom code business solutions that align with business initiatives and corporate strategies Facilitate

Lead the group of mainframe system programmers, serving as a knowledgeable subject matter advisor and collaborator in their duties to o Perform overall environment administration. o Design, manage, and maintain the data mirroring solution to ensure disaster recoverability and compliance with established RTO and RPO. o Install, configure, and maintain z/OS operating system

Develop the design and build of business intelligence solutions including requirements gathering, design, production implementation and maintenance for the Corporate Activity Based Costing (ABC) system Develop and recommend development of dashboards, customized reports and scorecards based on business requirements Load data marts via common schemas (e.g. Star/Snowflake) u

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Lead the group of mainframe system programmers, serving as a knowledgeable subject matter advisor and collaborator in their duties to o Perform overall environment administration. o Design, manage, and maintain the data mirroring solution to ensure disaster recoverability and compliance with established RTO and RPO. o Install, configure, and maintain z/OS operating system

Review, record and reconcile invoices, journal/ledger entries, transactions and accounts. Analyze and verify invoices, statements, and transactions for accuracy and conformity with internal policies and applicable governing accounting principles (GAAP). Identify/determine and research appropriate cost center and/or accurate application to proper general ledger. Prepare vo