Research, respond, and resolve customer issues within scope of the Tier 1 Service Desk team's responsibilities with the goal of meeting published SLA's and OLA's. Regular assistance may be required from other Service Desk resources Issue and incident documentation in Cherwell ticketing tool Monitor enterprise systems through monitoring software (Nagios and UIM) Handle inc

Solutions Architect Hosting Job Locations US CO Denver | US NE Omaha | US AZ Scottsdale | US Remote Location ID 2024 23342 Company OneNeck IT Solutions Overview At OneNeck IT Solutions our success comes from preparing others for theirs. Let us be a part of your success by joining our team as a Solutions Architect Hosting . This position will preferably be located near our