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The Job/What You'll Do:
The CRN Development Support Specialist provides initial and ongoing mentoring and developmental support to the Crisis Contact Center. In addition, the Development Support Specialist will adapt coaching styles and methods to individual learning styles and individual needs. The position will be a combination of remote and in-person training.
Responsibilities:
- With the support of the CRN Leadership, develop and deliver training and mentoring specific to their designated program
- Provide ongoing developmental support to new hires or employees identified to have training needs; this may include retraining in specific areas, modeling of desired skills, live and/or historic coaching, etc.
- When not mentoring or monitoring performance, will act as a program Specialist.
- Act as a "floater" in the Contact Center, supporting the needs of the program. May require assisting with high call volumes, answering "Ops" calls.
- Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians needs and safety. Manages tracking logs accurately and timely; creates quality management and reports when business needs dictate
- Ability to stay current with trends in suicide prevention and changes in Contact Center procedures and master responsibility specific to their program including, but not limited to procedures, processes, technology, regions, etc.
- Willingness and eagerness to adapt to change
- Flexible scheduling preferred
- This position will work in collaboration with the NEO trainer
- Responsible for training curriculum and training outcomes
- Other duties as assigned,
Knowledge, Skills, Abilities:
- Critical thinking
- effective decision making
- strong verbal and written communication skills, flexible interpersonal communication style
- plans effectively
- ability to build and maintain professional, collaborative relationships.
- Ability to act professionally and maintains appropriate boundaries with clients and staff.
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
Education & Experience:
- Minimum of a Bachelor's Degree (or higher) In behavioral health, substance use or psychiatric healthcare-related field and
- At least three (3) years of experience in a mental health or substance use field managing high-risk, high-acuity or crisis patients or members required.
- Behavioral health professional, preferred.
- Contact Center experience, preferred.
Work Location: Hybrid Remote- Must live within 2 hours of Denver, CO
Wireless (Wi-Fi) connection is not permitted for this position; you must be connected into your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed)
The candidate's applicable education and experience will determine where a candidate falls in the position range.
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.