Position Description:

Initial point of contact for individuals looking to attend The Excel Center in Arizona. Inspires and delivers advisement, supports and assists all prospective students to understand the education resources offered at The Excel Center. Adapts and learns the needs of students to ensure our resources align with their education objectives. Self-starter, leader and displays attributes that are in line with a servant heart. Energized and driven by providing prospective students with "best-in-class" service that enables students to believe in themselves and achieve a high school diploma.

Essential Duties and Responsibilities:

• Delivers the highest level of service in every step of the student admissions life cycle.
• Discusses prospective students' goals and challenges. Provides an overview of The Excel Centers offerings to assist in the success of our students.
• Identifies the prospective students' childcare needs, transportation needs, hours of availability and motivations.
• Schedules an in person meet and greet where the student will tour the school, meets a life coach and provides proof of age and residency.
• Resolves students' questions and concerns throughout the enrollment process.
• Utilizes students outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support.
• Effectively utilizes the call center management system statuses within our CRM platform to effectively manage contacts.
• Works effectively as a Team Member to ensure that departmental goals are met.
• Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities in advisement role.
• Assists in the training of new and existing Team Members.
• Effectively utilizes reports and tracking tools to assess individual progress against key performance indicators such as student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach.
• Contributes to building a high level of team morale, trust, and mutual support within the team and department.
• Demonstrates and promotes high ethical standards and adheres to and reinforces all regulatory and compliance standards.
• Effectively prioritizes and manages time.
• Exhibits a positive attitude with all students and colleagues.
• Embraces innovation and change in a fast-paced environment and adjusts to priorities as needed.
• Exhibits a well-developed sense of integrity and commitment to student satisfaction.
• Performs other duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associates' degree preferred, or equivalent combination of education, training and experience in admissions/enrollment, consultative service, sales or recruiting
• Proven track record for consistently achieving results as an individual contributor
• Proven track record of delivering excellent customer service
• Demonstrates strong verbal and written communication
• Ability to speak and read English proficiently
• Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction
• Demonstrated proficiency in navigating through a PC and multiple software systems required
• Familiar with Microsoft Office programs, navigating multiple software programs simultaneously and managing high volumes of phone calls and emails required
• Ability to sit for six to eight hours
• Excellent interpersonal skills on both an individual and group basis
• Effective problem resolution skills
• Ability to prioritize work and perform well under pressure
• Ability to manage multiple tasks and meet deadlines
• Ability to maintain reliable attendance

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website () to learn how to report it.