Asst, Human Resources
St. Paul, MN  / Minneapolis, MN  / Bloomington, MN 
Posted Today
Job Description

At Great Wolf, the Human Resources Assistant is responsible for supporting the HR function in order to support and grow our most important asset -- our employees. In this role you will partner with HR leadership to ensure the HR function supports lodge objectives and are executed flawlessly.

Essential Duties & Responsibilities

  • Answer office phone and walk-in questions and direct calls to correct person ensuring customers, guests and Pack Members are treated in a professional and courteous manner
  • Assist HR Manager in recruiting by phone screening candidates and scheduling interviews; provides applicants support throughout the staffing process
  • Responsible for tracking and recording employment applications to include applicant preferred position and source of referral, then forming weekly and/or monthly written report for Employee Relations Director
  • Support Employee Relations and Training with clerical duties such as photocopying, faxing, filing and collating
  • Assist in training Wolfology, our orientation program, as well as other Pack Member training sessions; track training certifications
    *Work independently and within a team on special nonrecurring and ongoing Human Resource and Training projects
  • Must maintain confidentiality regarding all matters regarding the Customer Contact Center and its Pack Members whether discussed in the Employee Relations office or elsewhere
  • Support the HR Department with Pack Member equipment acquisition, maintenance, and disbursal
  • Support the HR Department with Pack Member benefits programs by studying related programs, preparing Pack Member benefits packages for mail, and maintaining Pack Member insurance/medical files
  • Supports the HR Department in the maintenance of human resource records, past and current including but not limited to: Personnel Files, I-9, EEOC, Worker's Compensation, Drug Screening, Incident Files, and Health Files
  • Supports the HR Department in data entry for the HRIS system
  • Maintains professional and technical knowledge by attending available Employee Relations workshops and reviewing professional publications
  • Main point of contact to fulfill and track Pack Member Lodge requests
  • Distribute and track Pack Member certificates
  • Assist HR Manager in retention events and facilitation of the Spirit Team

Basic Qualifications & Skills

  • Minimum of 1 year previous HR experience, training, or education
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Previous experience in hotel/resort/theme park industry
  • Experience utilizing HR Technology
  • Strong problem solving and organizational skills
  • Attention to detail
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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